14 kudos Orphan Email accounts IntroductionThis information applies to all four Virgin Media Email domains. change the secondary account password by selecting View/Change. Enter the incoming server name imap. You can get to that section by clicking on the Account settings tab and then the Account details tab. Phone: iPhone 13 / iOS 15. com provides IMAP access to your Ntlworld. Thank you. Any advice welcome. virginmedia. in Email 23 hours ago; NTLWORLD email Account hacked and I am locked out in Email yesterday; Just updated my VM email log in details & now logging in via secondary email. Forgotten your login details? Keep me signed in. 30 am yesterday, when logging in its now asking for my password, once I've entered it, the message disappears but then doesn't actually log me in, it comes back asking me for my password again. Newbie poster here. Click on the Login Button. Our team are continuing to work flat out to restore historic emails into the inboxes of a small proportion of accounts. 1) Copy the following line of command text and then paste it into a MS Word document (or which ever text editor you prefer) so that you can edit it. Sign into the. imap. Although it's not the only one. Options. " " I log into the rental property Virgin account using the @ntlworld. com. 9. I will try again! Is there anyone who can help. The fact that you mention the account number suggests to me that you don't have a current VM broadband account. 19 June 2019. _____ Graham. If the situation is as set out in option 2) then deleting the Ntlworld account will solve the problem. richard. " - using pop3. com. I've been in contact with VM customer services but. "I cannot log into the secondary email as a separate MVM account - it doesn't recognise the password. I have a ntlworld primary email account, and a secondary email. When I try to log in it comes back with unable to authorise change password, tried that same result. iPhone Mail App no longer shows which email address an email is sent to on some emails. From any computer, anywhere in the world. Update 2 (June 22, 2023) 04:41 pm (IST): The Virgin Media support team confirmed that the issue has finally been resolved. Initially, the device stopped sending email over smtp. Outlook keeps asking me to log onto "pop. Please enter your email. As of Feb 7th I've been unable to access my ntlword. I have tried adding it to outlook and it just shows a blank page. However, VM continues to support the existing email accounts of VM broadband customers. BT. My old ntlworld account has been hacked. com. - i dont need to do this. . Then, open the Settings panel and go to the General Settings section. I have input my correct e-mail address and password, and can successfully acquire my e-mail messages when I log into my Virgin Media web e-mail account when using the same password. But my email address used to end in ntlworld. Step-3: Select the file format option in which you want to save the emails. Hello guys, I became a VirginMedia cust again a couple of weeks back, I set up my email address and I was pretty sure I used a password that I would remember. I have been without my ntlworld email now for 2 weeks. I can now only access the email address on an old iphone which ports the data information across to new iphones but beyond that I am stuck. Around 85% of those were from customers struggling to access emails, while the remaining amount had no broadband or any services at. It's absolutely free. ipad (iPadOS 16. Using “other” in the mail wizard, After adding your name, email, password and description, it pops up saying No password provided for “ntlworld” (taken from description. This may help. This help content & information General Help Center experience. When you reset a VM email password that password now only allows you to access the relevant Webmail account. Posted November 01, 2022 - Updated November 20, 2023. All e-mail accounts send and receive e-mails properly. Step 4: On the next screen, select IMAP. " The fact that you are the account holder for both broadband accounts does simplify matters somewhat. Password Show. Thanks again for the reply. com e mail address. If one of the accounts was in someone-else's name it would not be possible to switch the Ntlworld address over. I need to get rid of my NTLWorld email and my Windows for the last x amount of years logs in with my NTLWorld account. Options. com’. 5 Setup: Four e-mail accounts, three are IMAP and one is OWA based. So go to My Virgin Media and sign in with the ntlworld email address that you want to change the password for. three days ago my Ntlworld. com, @virgin. Enter the Ntlworld. I changed my password again, removed the mail forwarding, blocked the email address that everything was being forwarded to. Any help would be appreciated. In that case when you sign into your webmail account you have to enter that non VM email address (rather than your VM email address) as the username. curl -v smtps://smtp. champions@theguardian. Last week I was unable to login to my email account and still can't login. However, I deleted all my e-mails. I received the verification email on my new address and clicked on it. If its linked to your current active account we should be able to re set this for you. Ensure that the Email username is your full NTLWorld email address ; Select Log on using clear text authentication ; Select My server. @blueyonder. Sign into the account here:. We still have a virgin media account but changed the contact email. Forgotten your login details? Keep me signed in. This does not change the underlying Ntlworld email address, only the way you sign into it via the My Virgin Media account or via VM webmail. Browse Virgin Media Virgin Media Community. virginmedia. Maxatoria Posts: 17,980. Office 365 is now asking her for a subscription and has locked her out until she pays. . I had a message from virgin media saying that it was locked - 5274636. It's absolutely free. I need access to the @ntlworld email as it is associated with a lot of other accounts but if I lose access to the @ntlworld email I will lose access to a lot of other accounts. Issue is now sorted. Re: cant connect to email on 08-12-2021 10:02 Hi dazseaton, thank you for reaching out to us in our community and welcome back, sorry to hear you haven't been able to access your Emails, I have had a look at things our end and can see you have spoken to us in regards to this and a Ticket has been raised, we do advised anything up to 10 Days. Virgin Media; My Virgin Media; Shop;. uk and @virgin. But I have continued to use my ntlworld email account problem free. All the emails I have received and previously filed elsewhere have been duplicated into my inbox, along with new emails into my junk box (233 emails. I have resigned myself to the fact that I have likely lost my main email. Let us know if this helps 🙂. I have returned home, and i was able to send them first time! I was at my girlfriends over the weekend, so maybe it is her Router that is blocking the connection to the Servers. bloggs3 Password: whatever you use to access your email addressPromise. I used to be able to access my ntlworld email by logging in through the mail2. Alternatively you can sign in to Virgin Media Web Mail by going to mail. If you can then You could try deleting the email credentials from your phone and re add them and or try another email app. Sign in. com account has suddenly stopped working. your virgin email account is currently unavailable in Email 2 hours ago; Can’t send or receive emails @ntlworld. " The fact th. Log in to your Virgin Media Business Mobile Account. Last click on the Backup button and successfully perform the conversion. Incoming and outgoing servers have changed to virgin and look correct. . . I was using it at the time. According to Down Detector, the problems started at about 06:45 BST, and are affecting customers. virginmedia. We would like to show you a description here but the site won’t allow us. Watch out for the purple envelope. Customers are increasingly coming on the Forum's after having email accounts locked/deleted. com). virginmedia. on 07-09-2023 16:04. The username or password is incorrect pop3/imap access isn't turned on for this account. 4. On the right side select other users. When selecting the forgotten password link it doesn't recognise my email, and when selecting forgotten email its asking me for an account number. Sign into the account. changing the password changes the account login password. Contacted Virgin by phone and got it unblocked. I logged onto Microsoft on Saturday and made a Microsoft email account because for some reason it won't accept my Gmail. Options. I have an old ntlworld. com)to create a new account for my wife, as you stated that all email addresses need their own VM account. My Virgin Media, making managing your account easier with all your information in one place. Tech Support is open 24/7 on the numbers below. Mailbird might be able to detect server settings for Ntlworld. com:dhtyG15793Wj" It is important to keep the colon : and the spaces before that piece of text exactly as per the original line of text in step 1). To do this they can either: call Virgin Media. i put this password in years ago, anyway it won't let me reset the password. As it is a deleted VM broadband account we can't log into the email to request a forgotten password either. virginmedia. 3. com email account in Email 3 weeks ago; Secondary a/c holder cannot access ntlworld mailbox in Email 3 weeks ago; Setting up email again after compromised account in Email 19-10-2023; Just updated my VM email log in details & now logging in via secondary email. BT ID or Email address. and enter the following where username:password is replaced with your email address and password, i. During the past 4/5 days, we have been receiving emails (including the usual one regarding hacking your pc, we've watched you enjoy adult sites, we have your email and password etc), and also texts, where 'hacker' has been trying to reset passwords etc from various sites & apps. Our current account is in my husbands name. Select Allow in the pop-up. Do not reply to anything they send or open any attachments or click on any links or e-mail. We are very sorry to hear you are experiencing issues accessing your email account, we will do all we can to help. We would like to show you a description here but the site won’t allow us. com failed. com Outgoing Server: smtp. net email users. Check email and password' This is happening in outlook on both my laptop and phone and I have not changed any settings. The problems you have are entirely due to virgin media service end, dont mess with your log on or password . Enter your ntlworld email address in the box provided ( firstname. co. branson@virginmedia. Having said that last night for some peculiar reason I had to change the incoming server settings on my wife's phone to have server "imap. Either way, you can rest assured that the threats from those scammers are all complete lies just to scare you into paying up. Sign into your Gmail account. . However, VM continues to support the existing email accounts of VM broadband customers. When I retired I decided to move away from the (non VM) email address I had used for social and business contacts for many years. Hi all, We're aware of an issue where customers emails account may be locked recently and this may be due to our spam and abuse system being updated. VM say they have made that change to improve the security of VM email accounts. SpeedI’m having exactly the same trouble, spent hours on the phone trying to get it sorted, just keeps saying password wrong even though your customer service team have apparently changed the password for me, stopped working on iPhone,iPad and my work android phone. Forgotten your login details? Keep me signed in. - i dont need to do this. I tried going into their settings and check or change anything but to no avail, with a message of update failed when trying to update it. Virgin Media has crashed this morning, leaving users across the UK unable to access their emails. However, they are ok on my PC. Issue is: my (elderly) sister-in-law has had ntlworld email for many years, no problems. Step 1: Click on the File tab in the upper-left corner of the Outlook window. I have attempted to speak to an agent via chat and gotten no response. COM emails in Email Friday; NTL world email address not working in Email FridayJust make sure you change it to an email address personal to you, and not an email address that belongs to someone else. You can plop them in separate folders if you want but that way you don't need to set email clients to login to various different servers. You’ll find these details on your bill or welcome email. com email address that has been hacked and need to close it down. Some very wise words there Coenoby, and food for thought about a fresh start when migrating away from my @ntlworld. co. . " The fact that you are the account holder for both broadband accounts does simplify matters somewhat. My main email address is ntlworld. From a desktop or laptop device connected to the same Wi-Fi network as the iPhone open a Command Shell in Window or otherwise a Terminal. 3) Ideally I would delete the ntlworld. if you have set the mail app password you must have specified a non VM email address as the VM username. We want to move her over to the free Thunderbird Email program but all of her usual passwords are not working for her NTLWorld email address. . 0 Kudos Old ntlworld account - Please Help. blueyonder. Select Continue with Apple. com. If you want to access the email account via an email client you need to follow the instructions to create an app password to use in the email client along with the Ntlworld email address concerned as. Its a wider issue to do with Virgin Media. If so then your email provider will need to assist you. even went after my PayPal. You can do that by signing into the "My Virgin Media" account for that email address: Sign into the "My Virgin Media" account for that email address from this link using that ntlworld email address and existing password. Secondary accounts changes now have to be made via the My Virgin Media account for the secondary email. Hello there I have an old ntlworld email that I can't log into anymore. ntlworld. Have now resolved the problem. Choose Saving option like Email Application/File Format. - opens in new window or tab. Sadly, as the community have already advised email addresses need to be linked to an active service account to both stay active, and for us to be able to provide troubleshooting support. Dad has now bought a laptop and wants to use his email account on it but is unable to do so without entering his password. Secondary accounts changes now have to be made via the My Virgin Media account for the secondary email. I see others have experienced the same issue and you have been able to address the problem via PM. Access your bills, diagnose faults and manage your package. All Rights ReservedReset your password. We have tried changing our password in My Virgin Media but this has not resolved the issue. If the ntlworld email address is not being recognised when you try to log into the My Virgin Media account using it then it may indicate that it is an orphaned email account that is in the process of being deleted by Virgin Media. Is there a way of getting a notification sound when an e mail arrives in the inbox. To add an account, select Add Account , select a suggested account from the dropdown menu or enter a different email address, and select Continue. Clear browser cache and cookies. Get the latest on customer exclusives and sort out admin with ease. 2) - mail is accessible using Apple mail. So we can investigate this further for you I've dropped you a PM. It does mean that you have to use a non VM email address as the username to sign into ntlworld, blueyonder, virgin. BT ID or Email address. Issue is now sorted. 993. If they are still there how do I see them and change password from the master account login? Update Settings> Account Details and then click on the link that says 'Manage other My VirginMedia Accounts'. Options. Behavior: When viewing "All mail", and tapping on an e-mail, it shows From: and To: fields. emails coming in from others seem to be unaffected. When I tried to send emails (they were still coming in at this point) I got the message SMTP connection to server smtp. Once you have specified the non VM email account to use to sign into your Ntlworld address, VM will then send a verification email to that non VM account. They can then look to update the contact information on the account to a different email address for any future correspondence. - 5398523Solved: I have a secondary email account set up that is an old ntlworld email. that is skyHi. That will take you to the relevant "My Virgin Media" account for that email address. Instead log out of that account and then try to log into the Ntlworld email address via this link. Once I'm in my account I used to be able to access my ntlworld. I've tried auto and manual set-up but get the message as follows. Help > Create new Email address >. It was just a hunch re Blueyonder. Working fine here too. co. com email address for years. com mailbox, which would also require you had an address ending in @outlook. . com email account in the "Password" field. Just updated my VM email log in details & now logging in via secondary email. Sorry to see you are unable to log into VM app. I tried accessing it via the virginmedia website, but I get webpage with the title "Your Virgin Media account is currently unavailable". That suggests that ntlworld email account was set up under a previous VM broadband account, Does that ntlworld address show up on your current My Virgin Media Account under "Manage other Virgin Media Accounts". Your username is usually "John Smith" rather than "johnsmith@ntlworld. Next to where you can see your email address, select Edit. @ntlworld. com account to Outlook or another mail app, you might need the POP, IMAP, or SMTP settings. I'd recommend holding off resetting until they can sort the problem. 6 - 6. Access your Ntlworld. Needless to say I think that you've made the right choice. gourmetsociety. Go to My Virgin Media and select Sign in; Enter your My Virgin Media username; Enter your My Virgin Media password; Once you’ve signed in, head to Quick links at the bottom of the page and select Virgin Media Mail. If this is your ISP or your e-mail provider you would not be asked to do this (unless they made some sort of change - so you need to contact them safely to see what is happening). com email address in the window that opens, and click on the "Next" button. If you continue to receive this message, contact your server administrator or Internet service provider (ISP). Speed"I have two Virgin Media accounts for two separate properties - one for my own home, and the other for a rental property" "My new home has its Virgin account under a rarely used @gmail. Try. If you change the password for the account in My Virgin Media > Account settings > Account details you will not be able to use the new password to access the account via an email client. @Timah No such announcement has been made by Virgin Media. net email users. I have attempted to speak to an agent via chat and gotten no. How do i contact VM?I have forgotten my password @ntlworld. in Email an hour ago; Need to choose 3rd party email address to login in Email 8 hours ago; ntlworld. Coenoby Email accounts locked, mailbox unable, unable to access email account, malware letter. Coenoby. Virgin Media users have had a torrid start to the week with the firm's email service going offline. Sign in Email address Please enter your email Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. i have checked and the email address is still linked to the account however no where within the account section can you change the password on a secodary email. The company says that server connection issues following the upgrade mean that some customers who use an email programme, such. lw01. VM say they have made that change to improve the security of VM email accounts. Natalie_L. Click on Update Settings > Account Details > scroll down to password and select Edit. Randomly it's not receiving any emails. Next, you need to change your. That will take you to the relevant "My Virgin Media" account for that email address. Click the “Accounts and Import” or “Accounts” tab. Solved: I have a few . My ntlworld. I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. That takes you to a new page where you get the option to delete that email account. Select the account concerned and then click on Change to the right of password if a primary account or View/Change then change to the right of password for. Virgin Media has gone down for hundreds of customers Credit: PA. Sign in to My Virgin Media, go to My Profile and/or Manage Accounts depending on whether the account concerned is your primary account or an additional one. Virgin Media Email - How to manage my email account Can’t access ntlworld email account in Email Sunday; Account hacked in Email Friday; credential or authentication info does not work & failed decrypting the password in Email 2 weeks ago; Deleted ntlworld email account still live in Email 2 weeks ago; I need help with email settings in Email 2 weeks ago In response to Adri_G. Password: Password. These changes affect all Virgin Media email addresses ending in the following: @virginmedia. If the issue still persist we suggest you to create a new user account and check: Refer to the steps below to create a new User Account: Go to Settings. Networking and WiFi. uk. 3) Type cmd into the Windows 10 or 11 search bar, press Enter and then open the Command Prompt. Hi Community, I had to leave Virgin Media in 2020 as we moved home and they didn't provide services in our new area. Hi, For almost a week now I have been unable to login to my email account, I have tried signing in via web mail as well and get - - 5360806. Hello chrisgallagher. When I originally set up with Virgin, the account was in my name. Virgin Media. com and we’ll look into them. VM say they have made that change to improve the security of VM email accounts. We have now restored the ability to send and receive emails for all affected accounts. @Kateylady The terms and conditions of the VM broadband account specified that any email address provided through the account would be deleted 90 days after the account is closed. Options. '. A steady stream of over 800 reports were submitted to the website Downdetector since 08:00 BST Tuesday. I type in the username and password but this request just keeps coming back. Click on the Login Button. The message will appear within the envelope icon at the top right of the forum page. Finally, choose the destination path where you need to save downloaded data and click on Backup button. iphone (iOS 16. com but we could still receive email. in Email Friday; Can't logon to Virginmedia mail from any remote client devices in Email a week ago; Blueyonder email account hacked and needs to be deleted in Email. Sign In to My Virgin Media, a. on 23-05-2023 11:30. Please look out for the PM. She can’t remember the original password unfortunately and has never changed it so can’t simply reset it. BT. As of Thursday I haven't been able to access my NTL email through Outlook. All Rights ReservedVirgin Media Email - How to manage my email accountMy NTLWORLD email address wont recieve emails suddenly. virginmedia. I am unable to log into my ntlworld email account. I do however still have my ntlworld email account. My ntlworld. On Friday at approx 2:30 it stopped working, - 5259882. As it is a deleted VM broadband account we can't log into the email to request a forgotten password either. BT ID or Email address. Id be grateful for any further adviceOnce you have specified the non VM email account to use to sign into your Ntlworld address, VM will then send a verification email to that non VM account. My ntlworld account password has now been changed by the hacker so I am locked out of the account and can't change the password. . Log-in. In May 2022 they stopped issuing email addresses to new broadband customers and also stopped existing customers creating new secondary addresses. The Google alert would be just to warn you that your password (s) may not be safe, you can change them to help keep your account secure. This may be someone else trying to break into your accounts. The problems appear to have started shortly before 6pm last night, according to. Forum Team. Help > Create new Email address >. Forum Member. I believe that she needs a new/valid password linked to her ntlworld email address so. My old ntlworld. Then unfortunately your ntl email account has finally been closed, as VM only supports email for broadband customers. MyVM > Account Settings > Virgin Media Mail Settings. VM say they have made that change to improve the security of VM email accounts. A member of the VM Forum Team staff should be able to check further when they reach this thread in a day or so. Mark as New;. If you have your Ntlworld email accounts set to use the old smtp. " - using pop3. virginmedia. com email address but i still had access to receiving emails. I need access to the @ntlworld email as it is associated with a lot of other accounts but if I lose access to the @ntlworld email I will lose access to a lot of other accounts. Hi, I haven't been able to access my ntlworld email account for the past few days. While the majority of customers have been virgin. I still have an active Virgin Media account and nothing has changed that I'm aware of, but a couple of days ago I started getting authentication errors when trying to access email ("Your email server rejected your login. com" (might be a worth a look at your settings). Select the necessary file saving option from the list that appears. How to manage my email account | Virgin Media Help Take us with you in four easy steps. So effectively my emails have gone out into a black hole. Incoming Server: pop. There are different fixes to your problem, and here is a full list: Check internet connection. When you reset a VM email password that password now only allows you to access the relevant Webmail account. Log onto incoming mail server (POP3): The operation timed out waiting for a response from the receiving (POP) server. That is in the format video-post-mossy-sharpEmail; Unable to sign into ntlworld account; Options. com, @ntlworld.